Product Support

SafeHouse FAQ

Frequently Asked Questions

Below are answers to some of the most-common questions we're asked by our customers.


Is SafeHouse the same as whole disk encryption?

Not exactly. Although SafeHouse can surely encrypt most of your drive, true whole disk encryption products work very differently, in that they encrypt every single sector of your hard drive from the moment your PC is powered up. These products are more complicated than SafeHouse, and consequently, more expensive. You also don't get to choose which files should be protected and which should be left alone. SafeHouse is a much-less invasive product that allows you to personally pick and choose which files are to be protected. SafeHouse also shines over and above whole disk encryption products when it comes to making secure backups or working with removable media.

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Can SafeHouse volumes be backed up?

SafeHouse volumes are normal files and can be backed up using either Explorer or any standard backup software. See Backing Up SafeHouse Volumes.

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Can multiple users use the same volume at the same time?

Yes, but there are some restrictions. See Using SafeHouse on Network Servers.

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Does SafeHouse work on CDs and DVDs?

Absolutely. See Storing Volumes on CD/DVDs.

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Can SafeHouse be used to protect email attachments?

Yes. SafeHouse volumes can be emailed as attachments just like any other file. See Emailing Files using SafeHouse.

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Can the Personal Edition read volumes created with Professional Edition?

Yes. Although the Personal Edition does not support creating volumes with the wide variety of encryption schemes included in the Professional Edition, it can, however, read and write any volume created using either edition. And the same goes for the Professional Edition.

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How do I delete a SafeHouse volume?

SafeHouse volumes are just normal files -- albeit much bigger than most other files. You can delete them using Explorer as you would any other file. Be careful about your Recycle Bin. You'll need to empty your Windows Recycle Bin to fully reclaim the space used by the volume. Alternatively, you can tell Explorer to bypass the Recycle Bin by holding down the keyboard shift key while clicking on the Delete menu item in Explorer (right click on volume file in Explorer, hold shift key and click Delete).

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Can administrators access local SafeHouse passwords?

SafeHouse Professional includes the ability for system administrators to reset volume passwords. This procedure allows them to pick a new password, but it does not allow them to determine what the existing password is. See the Administrator's Guide for more information on resetting lost passwords.

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What happens if I lose my SafeHouse password?

SafeHouse passwords can only be reset if the resettable password feature was specifically enabled by your system administrator in advance. This feature is included in the Professional Edition only. See the Administrator's Guide for more information on resetting lost passwords.

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What are the limitations of the trial version?

SafeHouse operates in trial mode whenever it is installed without entering an activation key. For the first 30 days, SafeHouse is 100% functional with the minor exception that it does not allow you to choose long passwords when creating volumes. After 30 days, the software changes to read-only mode, whereby you can still open volumes and read all files; however, you will not be able to write back or update them. As such, you will never be locked out from getting at your own files, even if you choose not to purchase the software. This also makes it easy to distribute encrypted data on CD/DVD since recipients can use the trial software to access the protected files.

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Can the trial version be freely distributed?

Yes. You may freely distribute the SafeHouse trial version, including, but not limited to distributing it on CD/DVD, hard drives and USB devices. You do not need any special license to do this nor do you need to contact us or receive permission in advance. Please obtain the latest version of the SafeHouse software from SafeHouseSoftware.com. The download available from the SafeHouse website is a dual-mode installer which installs in trial mode when you do not enter an activation key.

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