Troubleshooting

This section describes possible solutions to problems you might encounter while using SafeHouse.

On Vista, my volumes seem to be read-only no matter what.

If you have a volume on a normal hard drive which seems to open in read-only mode no matter what you try, it is nearly always an ownership or permissions problem with regard to how Windows/Vista manages file access controls. This can happen sometimes when moving volume files from one PC to another; especially when you are upgrading to Vista and transferring all of your files.

First, make sure that the read-only checkbox is not checked in Explorer. If it is, this is the root of the problem and the solution is simple: uncheck this setting.

If the volume file is not marked read-only, then examine your file permissions. Windows is forcing the file into a read-only mode for your protection because it senses something is not quite right. You might try making a test volume in the same folder to see if that will work (because newly-created volumes will have the required permissions).

We have also noticed that Vista (but not XP or earlier versions of Windows) seems to place extra protections on files in the root of your system drive. If you place a volume in the root of your C: drive, you'll likely run in to this read-only problem. The solution is to move the volume into a folder.

If you can't seem to get the permissions right, try creating a new volume in the same folder with a size big enough to hold all of the files in the problematic volume. Open both the old and new volumes at the same time and use Explorer to drag all the files from the old volume to the new one. Once you're sure everything is working as needed, delete the old volume.

Please understand that file permissions are completely controlled by Windows, not SafeHouse.

How do I recover a damaged volume?

The best way to recover when you sense your SafeHouse volume has been damaged is to restore from your most-recent safety backup. If you don't have a recent backup, there still might be hope due to the fact that SafeHouse is frequently able to keep a shadow copy of certain critical information, and you can restore from that shadow in an emergency. See How to Repair a Volume for more information.

What to do when you notice some strange drive compatibility problem.

If you're experiencing some unexplained compatibility problem with SafeHouse, you might try telling SafeHouse to open your volumes as removable media instead of as fixed media. We've seen this cure a variety of ills over the years related to driver conflicts. This setting can be found on the Options tab.

SafeHouse worked fine for months, then suddenly there's a problem.

If you've been using SafeHouse for a long time and everything has been working just fine, and then suddenly you experience some strange problems, please don't simply assume the software has gone bad. Software doesn't change all by itself. Something on your PC changed. Listed below are some of the most-common causes.

In many cases, the quick solution is to use the Restore Point feature built into Windows to restore your system to a known good state from a few days earlier.

lock folder  file security  encrypt file  usb flash