Product Reviewers Sometimes too Technical

March 27, 2009 16:08 by pavritch

It seems I have the same conversation over and over again with product reviewers. They are so used to other products throwing all kinds of arcane cryptography terms at users that they somehow think something's missing when they don't see all these confusing terms in SafeHouse.

No, nothing is missing -- except the confusing terms!

How many people know terms like AES, Twofish, Blowfish, SHA-1, MD5, PBKDF2, digest, hash, and the list goes on.

You don't need to know these terms to make an online purchase using your browser, and you shouldn't need to know these terms to lock up some files.

I guess what surprises me the most is that professional reviewers just don't seem to get it that normal people (the non-geeks) don't care about all these funny words. They have absolutely no clue what they mean and would rather not have to learn either. They simply want something to lock up their documents. And for those looking to deploy product across a company, the last thing they want is to expose such arcane terms to employees -- talk about mass confusion.

I know, it's my job to educate the reviewers - as they don't understand the market as I might. But I LOVE 5-star reviews, and it always strikes me as odd when a reviewer subtracts a point because we went way out of our way to make the product easy for the average person. This is a major feature of SafeHouse, and honestly, one of the reasons we are chosen over our competitors so often. 




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